After Sales Policies
The policies apply to the original purchaser of instrument ,
which has not suffered any significant damage.
Receipts from the original sale are provided by the customer
1.Return Policy(Applies to all of FIMA Items):
We offer a 100% unconditional guarantee,
that if for any reason the product itself
(. you may return the product for full credit within 30 days from signed receipt , it is not including the weather and other human factors and act of god results.
2.String Instruments LifetimeTrade -in policy:
2.1The trade is of similar product .
2.2 You purchase an instrument of equal or greater value than the original purchase price of the trade-in instrument, you may make up difference to greater value product.
3. String Instruments Lifetime Free Repair policy applies to original purchased instruments from FIMA workshop only.
Lifetime repair warranty applies only to original purchaser of instrument. Warranty does not cover strings. Warranty on pegs, chinrests endpins and tailpieces is expressly limited to one year. Bridges are covered by warranty for a period of three months.
Damage caused by neglect or misuse of instrument is not covered. Please note that exposure to excessive heat, cold, dryness, or moisture is considered neglect.
Warranty is void if any repair or attempt to repair instrument by customer or by an unauthorized repair person has been made. Instrument adjustment is not covered by this warranty. Normal wear caused by normal use of items is not covered by this warranty.
Please note that openings in an instruments seams are common. Because of the nature of wood and its reactions to seasonal changes,Our String Instruments have been made using traditional hide glue to ensure that seasonal swelling or shrinking of the wood will not result in cracks to the wood, but rather in simple-to-repair seam openings,FIMA warranty is included seam openings.
To avoid seam openings or cracks caused by extreme or sudden changes in temperature or humidity, please protect your instrument by maintaining humidity levels between 40% and 70%, and do not expose your instrument to temperatures above or below those generally found comfortable by people (roughly 55-90 degrees Fahrenheit).
Bow , bow frog, bow hair and other accessories
Every products are made and selected by professional master maker , we control the whole process - from the product itself to the drawing and sorting, to you our customer. We have dedicated ourselves to sourcing the highest quality raw materials in person. We are not just in business to supply products , we assure the quality and credit to you , and in business on trust and credit with each other.